GDPR Compliance

lagoon-soar is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This page outlines how we comply with data protection legislation and your rights regarding your personal information.

Data Controller

lagoon-soar acts as the data controller for personal information collected through our website and services. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that processing complies with applicable data protection laws.

Lawful Bases for Processing

We process personal data only when we have a valid lawful basis. The lawful bases we rely upon include:

Consent

Where you have given clear consent for us to process your personal data for specific purposes, such as receiving communications about our services or allowing cookies on your device.

Contract

Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract, such as when you engage our property search services.

Legitimate Interests

Where processing is necessary for our legitimate interests or those of a third party, provided these interests do not override your fundamental rights. This includes activities such as improving our services and maintaining security.

Legal Obligation

Where processing is necessary to comply with a legal obligation to which we are subject, such as maintaining records for regulatory purposes.

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within one month of receiving your request.

Right to Rectification

You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

Right to Erasure

In certain circumstances, you have the right to request that we delete your personal data. This right applies when the data is no longer necessary for the purpose it was collected, when you withdraw consent, or when data has been unlawfully processed.

Right to Restrict Processing

You have the right to request that we limit how we use your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our processing.

Right to Data Portability

Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as our lawful basis. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects. We do not currently use automated decision-making in our services.

Exercising Your Rights

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month. If your request is complex or we receive numerous requests, we may extend this period by a further two months, in which case we will inform you.

We may need to verify your identity before processing your request. We will not charge a fee for most requests, though we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Data Protection Officer

For questions regarding data protection or to exercise your rights, please contact:

lagoon-soar
47 Clifton Down Road
Bristol BS8 4AE
United Kingdom

Email: [email protected]

Supervisory Authority

If you are not satisfied with how we handle your personal data or believe we have not addressed your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Website: ico.org.uk

Data Transfers

We primarily process and store personal data within the United Kingdom. Should we transfer data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities or transfers to countries with adequacy decisions.

Updates to This Information

We may update this GDPR information periodically. Any significant changes will be posted on this page with an updated revision date.

Last updated: January 2024