Privacy Policy
How we collect, use, and protect your personal information
This Privacy Policy explains how lagoon-soar collects, uses, and safeguards information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
We collect information that you provide directly to us when using our services:
- Contact details including name and email address
- Property preferences and requirements you share with us
- Communication records between you and our team
- Information necessary for service delivery
We also collect certain information automatically when you visit our website:
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
The information we collect serves the following purposes:
- Providing and improving our property search services
- Responding to your enquiries and requests
- Matching you with suitable properties
- Communicating about our services
- Analysing website usage to improve user experience
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Your consent, which you may withdraw at any time
- Performance of a contract with you
- Our legitimate business interests
- Compliance with legal obligations
Data Sharing
We may share your information with:
- Property owners and landlords when arranging viewings
- Service providers who assist our operations
- Professional advisors such as lawyers and accountants
- Authorities when required by law
We do not sell your personal information to third parties for marketing purposes.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure data storage, access controls, and regular security assessments.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, potential risks, and applicable legal requirements.
Your Rights
Under applicable data protection legislation, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
International Transfers
Your information is primarily processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website with a revised effective date.
Contact Us
For questions about this Privacy Policy or to exercise your data protection rights, please contact us at:
lagoon-soar
47 Clifton Down Road
Bristol BS8 4AE
United Kingdom
Email: [email protected]
Last updated: January 2024